SOLVED: WiFi Connected but No Internet Access – Used Speedify

I Can Connect to WiFi, but Don’t Have Internet. What to Do?

WiFi is everyone’s preferred wireless connection to the Internet – it’s fast, it’s not metered and almost all modern devices support it. Unfortunately, many times when you connect to a WiFi hotspot, there’s no working Internet connection.

This can have multiple causes; usually it’s enough to restart your WiFi router. But what if that doesn’t work or you’re using a public WiFi hotspot you cannot simply restart?

Is your WiFi connected but with no Internet access? Read below to see how to fix this in a matter of minutes!

Understanding the Issue: WiFi Connected, but no Internet Access – Is My Router the Problem?

As with any networking issues, there are 2 places to look: the networking equipment (router) and the device having the issue (computer, smartphone, tablet, etc.). Just try connecting to the same WiFi hotspot with another device and see if that works. If it does, go to the next article section.

Router-side issues include:

  • outdated hardware, buggy device firmware or old wireless infrastructure
  • issues with the Internet cable that plugs into the router – either damaged or… not plugged in
  • too many people connected to the same WiFi hotspot – usually applies to public WiFi networks (e.g. airport WiFi)
  • hotspots being placed in locations that result in spotty signal strength

To solve these potential router issues, you can try the following:

  • Restart your router – it’s actually been recommended by the FBI recently. Reinitializing the connection to your ISP might help you get Internet access when connected to WiFi.
  • Update your router firmware.
  • Check the WAN Internet cable that plugs into the router – that might be damaged or… not plugged in.
  • Find another public WiFi hotspot you can connect to – you may want to move around a little bit, if possible.

WiFi Connected but No Internet – Is It My Device?

Can you connect other devices to the same WiFi hotspot and get working Internet? This means that it may be something related to your device:

  • limited time Internet sessions on the public WiFi networks – if the session expires, you might lose connectivity until you re-authenticate.
  • getting spotty signal strength due to WiFi hotspots being placed in remote areas.
  • your device connecting to (other) public WiFi hotspots that might not be functional.

Whether it’s the networking equipment or your device, there’s one simple fix for when you’re WiFi connected but not Internet: Speedify!

Three Steps to Fix the WiFi Connected but No Internet Access

Speedify is a smart app that offers patent-pending channel bonding technology. It securely combines 2 or more Internet connections at the same time for their total speed and reliability.

Here are the 3 steps to fix the issues when your WiFi is connected but there’s no Internet access:

    on your laptop or smartphone. It’s available for computers and mobile devices running Windows, macOS, Android and iOS.
  1. Enable all available connections. WiFi and cellular can be combined on your mobile device; for your computer you can toss in other connection types as well, such as wired Ethernet, USB adapters for multiple WiFi networks, etc. Don’t worry – you can set data caps from within the Speedify app, so you won’t exceed your cellular plan and pay extra.
  2. Enjoy faster, more reliable Internet. Speedify will automatically combine all the connections it detects to give you a faster and dependable Internet connection.

Image

WiFi Connected but No Internet – Fixed! What about Speed and Security?

By being able to use multiple Internet connections at the same time with Speedify, if your device connects to a WiFi hotspot with no Internet functionality, Speedify will keep you online by using the other connection. So, your Spotify will not stop, your Skype business call will not jitter and your video stream will still be online.

Speedify is more than just a powerful Internet connections manager, it is also a fast bonding VPN. When you use Speedify to optimize your WiFi experience, you are also getting fast, reliable, and secure data encryption. Speedify protects you against fake routers, snooping hackers, and other cyber threats without sacrificing the speed you demand out of your Internet connections. It even works if you have to go through a captive portal (login page).

While other VPNs can be clunky and slow, Speedify is state-of-the-art. It is easy to use, it improves the speed and quality of your Internet connection, and it doesn’t drain your battery either.

Get started with Speedify today (no strings attached, no email sign-up necessary, no logging of data!) to make sure you always have Internet connectivity on any WiFi hotspots.

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WiFi connected but no Internet? Fix it in 5 min!

A problem we all have encountered ones at least. You can connect to your (new) WiFi network, but you don’t have internet access. We are going to fix the WiFi connected but no Internet problem in 5 minutes.

The error indicates that your (Windows 10) computer or phone can connect to your local network, but it can’t connect to the internet. To fix the problem, we first need to know the problem only happens to one device or all devices in the network.

I have split the solutions into multiple scenarios and listed the most common issue (and solution for it) on top so you can fix your internet access. After you applied any of the following changes it can sometimes take a minute before it has an effect. If you are using Firefox, for example, it will take a minute before Firefox clears it’s own DNS cache.

WiFi Connected no Internet Error

You can recognize the problem in Windows by a world symbol with a no access symbol through it or on your mobile phone by a small cross in the Wi-Fi icon.

The error message can be something like No internet access or Wifi connected but no internet.

Important is to first test if it’s only one device that has the problem or multiple devices. When multiple devices have the problem then the cause can be related to one of the following:

  • Problem with your Router or modem
  • Problem with your wireless network (test your network with a network cable first)
  • ISP is down

When only a single device can’t connect to the internet, then the problem is most likey related to one of the following issues:

  • Corrupt DNS Cache
  • Wrong DNS server configured
  • Wrong or outdated network information (IP address / Gateway)
  • Anti-virus or firewall is causing problems
  • Wireless adapter related issue

Only one device can’t connect to WiFi

In most cases is it just one device that gets the error Wifi connected but no internet and can’t connect to the internet. To fix this issue we are going to focus on that device alone. There is no need to restart the router or access point if other devices can connect to the internet.

1. Device works somewhere else fine – Flush DNS

So your laptop is working fine at home or school (or any other location), but not here. We can then safely assume that it’s not an issue with drivers. The most common problem is a problem with the DNS. The DNS is responsible to translate a domain name to their corresponding IP Addresses.

Start with the following steps:

  1. Press Windows key + R ( a Run dialogue box will appear)
  2. Type the following command ipconfig /flushdns and press enter
  3. Check your internet access again

flush dns

What we just did is flushing the DNS cache. This removes all known DNS addresses from your device. This way your computer will request a new (and correct) address from the correct DNS server. It’s normal that you will only see the dialogue box for a brief moment (or even not at all).

If you are not an admin on your computer, then you will have to run the command in admin mode. You can do this simply with the following steps:

  1. Press Windows key +X
  2. Select command (admin) or PowerShell (admin)
  3. Type the following command ipconfig /flushdns and press enter
  4. Check your internet access again

WiFi connected no Internet

2. Setting a fixed DNS server

Most problems are DNS server related, if flushing the DNS cache doesn’t work, then we can try to set a fixed DNS server. Normally, when you connect to a network, the router will tell your device what DNS server to use. By setting a DNS server statically we tell our computer to always use that particular server.

You can safely change this setting. After you have set a static DNS server, you can still connect to the internet on other networks without any problems.

  1. Right-click on Start and select Network Connections
  2. Select Change Adapter Options
  3. Open your Network Adapter by double-clicking on the Wi-Fi Adapter
  1. Select Properties
  2. Select Internet Protocol version 4 (TCP/IPv4) and then Properties
  3. Check the box “Use the following DNS-Server
  4. Enter for preferred DNS-Server: 8.8.8.8 and for alternate DNS-Server 8.8.4.4
  1. Click OK and close the other windows.
  2. Check your internet connection again.

The address 8.8.8.8 and the alternate DNS-Server address are the IP Addresses from the DNS server from Google. These are some of the fastest DNS servers in the world. If you are concern about your privacy or looking for the fastest DNS server for your location, then you should read this article where I tell you more about finding the fastest DNS servers.

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3. Get a new Ip Address with neth winsock reset

So flushing your DNS or setting a static DNS server didn’t work? And you still have only one device in the network that has the WiFi connected but no Internet error? Then we are going to reset the IP Address, or better, we are going to request a new IP Address from the router.

When your device connects to a network it will request an IP Address from the local router. It uses DHCP for this and the router has a pool of IP Addresses available so network device doesn’t conflict with each other.

First we are going to check if your network adapter is configured correctly to receive the IP Address from the router.

  1. Follow the steps in Step 2 to open the network adapter again
  2. Make sure Obtain an IP address automatically is selected.
  3. Click Ok to close the windows

To reset your network you can try to simply reboot your device. Don’t close and open the lid of your notebook, but go to start and reboot it properly. But if that doesn’t help then we will try to manually reset the network:

  1. Press Windows key +X
  2. Select command (admin) or PowerShell (admin)
  3. Enter the following command netsh int ip reset
  4. Reboot your computer

With this command, we have reset the TCP/IP protocol. After you reboot your computer you should be able to connect to the internet again.

4. Driver related issue

Another common problem is an outdated driver. Windows 10 gets updated regularly and sometimes the drivers of your computer are outdated to communicate with Windows. This way it can happen that your notebook was working fine, but after a reboot suddenly can’t connect to your wireless network anymore.

  1. Press Windows key + X
  2. Select Device Manager
  3. Expand Network adapters
  4. Find your Wireless network adapter
  5. Right-click and select Update Driver software
  6. Select Search automatically for updated driver software
  7. Windows will search for a newer driver and install it.

connected but no Internet

If Windows couldn’t find a better or newer driver you can always check the site of your notebook manufacturer (Hp, Dell, Lenovo, etc) to manually check if there is an update for your device.

If you see an exclamation mark in the device management list then there is definitely a driver issue. Try to find a new driver or install an older version from the manufacturer’s website.

5. Disable Fast Startup in Windows

Windows 10 comes with a fast startup mode that is turned on by default. With fast startup, your computer doesn’t really shut down, but only logs the user out and then goes into hibernation mode. This way the computer can boot faster, but it also can cause some issues, like network settings that are not renewed.

We can turn Fast Startup of to see if it solves our internet access issue:

  1. Press Windows key + X
  2. Select Power Options
  3. Select Additional power settings on the right side or bottom
  4. Click on Choose what the power buttons do on the left side
  5. Click on Change settings that are currently unavailable
  6. Turn off the fast startup
  7. Click Save changes and reboot your computer

6. Turn off IPv6 support in your router or computer

Most new network devices support IPv6, which is a new network protocol for addressing IP Addresses. While IPv6 works for most devices, it can also cause network problems. You can safely turn IPv6 off in your home network because all devices support the older IPv4 protocol.

The best place to turn it off is your router. Each router is different, but in general login to your router, look for Network Settings, LAN or DHCP and turn of IPv6.

To turn it of on your computer:

  1. Right-click on Start and select Network Connections
  2. Select Change Adapter Options
  3. Open your Network Adapter by double-clicking on the Wi-Fi Adapter
  1. Select Properties
  2. Turn off Internet Protocol version 6 (TCP/IPv6)
  3. Click ok, and reboot your computer.

wifi connected but no internet windows 10

7. Turn-off 5Ghz – Change wireless network standard

Almost every laptop and mobile phone these days supports both 2.4Ghz and 5Ghz wireless networks. The latter is faster but has a shorter range. When possible devices will always try to use the 5Ghz wireless networks.

Sometimes the WiFi Connected but no Internet error comes to a problem with the 5Ghz network, maybe a broken antenna, or a bug in the driver or access point.

We can our laptop to connect over 2.4Ghz to see if the 5Ghz is the problem:

  1. Right-click on Start and select Network Connections
  2. Select Change Adapter Options
  3. Open your Network Adapter by double-clicking on the Wi-Fi Adapter
  4. Click on Configure
  1. Open the tab Advanced
  2. Select 802.11n/ac wireless mode and change it to off

Turnoff 5ghz wireless network

7. You laptop should now connect over the 2.4Ghz channel.

If this works, you can try to set the 802.11n/ac wireless mode to 802.11n. Then you still can use the faster 5Ghz bandwidth, but only with a slower protocol.

To further fix the issue you should test if another device can connect over the 5Ghz. If not, then the there is the problem with your access point, try updating the firmware. If your laptop is the only device with the problem, then try updating the driver.

8. Disable or remove anti-virus / security software

Some security software can be the problem of internet connection errors. They block outgoing network traffic due to a fault or configuration error.

The fast option to test if the anti-virus or security software is the problem is by disabling or removing it. Just make sure you restart your computer before you test it again.

WiFi Connected but no Internet on a mobile phone (iPhone/Android)

Not only computers can have problems with the wireless network connection, but also mobile phones are sometimes unable to connect to the internet. To solve the WiFi has no Internet Access error on your phone we can try a couple of things.

I assume you already restarted your phone and router, because these are the basic steps you always should do first.

1. Forget Wi-Fi and Reconnect

First, we are going to reset only the wireless network that is causing the problem on your phone. By forgetting the wireless network and reconnecting to it we make sure that the network setting on the phone is renewed.

  1. Open the Wireless networks on your phone
  2. Tap on the Wi-Fi network name
  3. Tap forget and confirm it
  4. Reconnect to the Wireless network by tapping on the name in the Wi-Fi list.

2. Reset network settings

When we reset the network settings, then all the stored wireless network password on your phone are lost. So make sure that your phone is the only device that is having issues with the network.

Andriod

  1. Open Settings
  2. Scroll down to System and open it
  3. Tap Advanced
  4. Tap either Reset or Reset Options
  5. Tap Reset Wifi, mobile, and Bluetooth or Reset network settings
  6. Confirm it and your device will restart.

Iphone

  1. Open Settings
  2. Tap General > Reset
  3. Tap Reset Network Settings

3. Set if fixed DNS Server

If it still doesn’t work then the problem might be related to a DNS issue. Setting a fixed DNS server can solve this.

The easiest option is to install the free app from Cloudflare which will change your DNS server to 1.1.1.1, a free DNS server that will make your internet safer and faster. You can enable and disable the app with a simple switch so it’s safe to try it out.

Multiple devices with Wifi connected but no Internet access

If you have more than one device that has its wifi connected but no internet access then we have to look at your router or access point for the problem. Sometimes the solution is simple, just restart the router and/or access point (make sure you leave it off for at least 30 seconds), but if that doesn’t help we need to take it one step further.

The question we need to ask is if it has worked or not. If the problem occurred suddenly and you didn’t change anything on your network then a problem with your ISP or a faulty cable is most likely the cause.

Connected a new access point

But what if you have connected a new access point? You can connect to the new wireless network, but you don’t have internet access. This happens because of a configuration error in your access point.

The access point extends your network wireless, but your router is still in control of the assigned IP Addresses in your network. So the first thing you need to check is if you have disabled DHCP in your access point. The router will assign an Ip address to the wireless connected clients.

When both devices are running DHCP you could end up with Ip conflicts (two devices using the same Ip address) or the access point may give the wrong information (wrong Ip range, gateway address, or DNS servers).

Also, make sure that the access point has an Ip address in the range of the router. If you want to know more about setting up your home network, you can check this article with the best practices for your home network.

Router / Access point problem

If no one can connect to the internet then you will have to look for the problem in the router or access point. First, try to reboot the router or access point. Make sure your turn it off for at least 30 sec. This way all caches will reset resulting in a fresh start.

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Give your device a couple of minutes to start up and try it again. If that didn’t solve the problem you can try to reset the device. Remember, if you (factory) reset the router or access point all configuration items can be lost. So make sure you have a backup of the configuration or have written down the most important information.

Network Repeaters

Wireless network repeaters seems like useful devices, just plug it in and they can extend your wireless network. But they are truly terrible when it comes to network stability and performance.

If you are connected to a wireless network of a repeater and you get the error WiFi connected but no Internet, then most likely the network connection between the repeater and your router is lost. Try to reset your repeater, or move the base station closer to your router.

It’s always better to use wired connectioned and access points that are connected to your router with a network cable, then to use repeaters.

To flush the local DNS on a chrome book you need to open the following url: chrome://net-internals/#dns, press the “Clear host cache” button.

Your device is connected to your local network, but is unable to reach internet. Flush your DNS and restart your router.

You can safely pull out to power cable of your router to restart it. Wait 10 seconds before you plug it back in

Conclusion

I hope you were able to solve the WiFi connected but no Internet error on your Windows 10 computer, Android device, or iPhone with the tips in this article. If you have any questions, then just drop a comment below.

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Why cannot I access the Internet after successfully connected to the TP-Link router’s wireless network(Windows OS)?

You have set up the wireless router and successfully connected to your wireless network, but you cannot access the Internet:

Please check if the wireless network connection of your computer is set to obtain an IP address automatically, and obtain DNS server address automatically. If you don't know how to configure this, please click here.

Step 2:

Press Windows key and R key on the keyboard at the same time to open the Run application, type ‘CMD’ and click OK. Type ‘ipconfig –all’ in the coming window and press Enter.

If your IP is 169.254.xxx.xxx, you will need to attempt to renew your address. Please type in ‘ipconfig –renew’ to get IP address again. If you still do not get a proper IP address, please make sure you have enabled the DHCP function on your router. You can login http://tplinklogin.net (or http://192.168.0.1) With a computer or tablet that has successfully connected to the router.

Step 3:

To log in to the web management page of the router, open the web browser and input http://tplinkwifi.net:

Type the log in username and password and click ok. The default username and password are both admin.

Step 4:

After you log in, check the WAN part on the Status page. See if an IP address is listed. If so, that means the router is successfully configured and connected to the Internet:

If there is no IP address listed, please check the physical connection or call your service provider to check the line.

Step 5:

If there is IP address on the WAN part on the Status page, test the connect by pinging a public IP address (like 8.8.8.8). If this fails, please release/renew the WAN IP address. If successful, please check if you can browse to any website. If you can’t, you may need to change your DNS servers. Please go to DHCP->DHCP Settings and type in 8.8.8.8 for the primary and 8.8.4.4 for the secondary then, click Save.

Step 6:

Reboot the router.

After rebooted, please try the Internet again. If still can’t, please call TP-Link support for further help.

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Solved! WiFi — Denied Access to Network

This is a weird problem that I’ve never seen before. Maybe someone has a solution?

I changed my normal broadband connection to Fibre Broadband yesterday with a new service provider. I’m using a WiFi router D-Link DIR-816 and I was able to connect to the WiFi network without any issues. There are more than 5 members in my family and we all could connect to that network using our laptops, desktops and mobile phones.

But, from one mobile, for some reason I was not able to connect at all and it keeps throwing me a "Denied Access to Network" error. The phone model is Honor 5c. But, the same phone will connect to other WiFi networks but not to this new connection.

So, what could be the problem? Is it the phone or the router? Confused, please help!

webworkings

Titan

1. Try and restart the phone. Sometimes, it is that simple.

2. Update the firmware and any apps that need updating on the phone.

3. If the problem persists, check your time and date on the phone to make sure it is correct.

4. Should none of the former work:
a. Clear out the WiFi data on the phone.
b. Reboot the modem/router.
c. Once the modem/router is fully ‘up’ again, reboot the phone and re-input the WiFi data.

5. Now, if you are still having the problem at this point, and you are sure it isn’t the modem/router that is the problem, you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear ALL the data on your phone, so it is suggested you not choose this option unless you have to, or aren’t worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.

To "Hard Reset" the phone:

1. Make sure that the phone is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next, use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode, the "Volume Up" and "Volume Down" buttons are how ypu can navigate and highlight what option you need.

5. Once you have highlighted the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes — delete all user data" option is what is selected.

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Wifi router no network access

Seeing the annoying «connected but no internet» error on your Windows PC? Follow these steps when you have no internet access.

Seeing the dreaded warning over your Windows 10 internet connection icon proclaiming that you have No Internet Access? You’re probably wondering how to fix this frustrating Windows error.

We’ll show you the steps to follow when you have no internet access but are still connected to Wi-Fi in Windows.

How to Fix «No Internet Access» Errors

Let’s first quickly outline the steps to resolve «connected but no internet access» errors. We’ll then go into detail on each one:

  1. Confirm other devices can’t connect
  2. Reboot your PC
  3. Reboot your modem and router
  4. Run the Windows network troubleshooter
  5. Check your IP address settings
  6. Check your ISP’s status
  7. Try a few Command Prompt commands
  8. Disable security software
  9. Update your wireless drivers
  10. Reset your network

What Does It Mean When You’re Connected With No Internet?

Before we proceed, we should explain what exactly happens on your network when you’re connected to Wi-Fi but have no internet. To do so, it’s necessary to explain some basics of home networking.

Wireless devices like a laptop connect to your router. The router is a device that handles the connections between the devices in your home. Your router plugs into a modem, a device that bridges the traffic on your home network and the internet.

When you see error messages like Connected, no internet access or connected but no internet on your computer, it means that your computer is connected to the router correctly, but can’t reach the internet. Conversely, if you see Not connected, no internet or No internet connection messages, it means that your computer is not connected to a router at all.

This gives you some clues about what the issue is, as we’ll see below.

1. Confirm Other Devices Can’t Connect Either

Before you do any troubleshooting, it’s important to determine whether your PC is the only device with no internet connection. Grab your phone or another computer that’s connected to your Wi-Fi network and see if it’s online properly—try streaming a YouTube video or similar to check.

On most Android versions, you’ll see an X icon over the Wi-Fi symbol and notice you’re connected to your mobile network for data. iPhone and iPad users can visit Settings > Wi-Fi and check for a No Internet Connection message under your network name.

If your computer won’t connect but others will, this is likely due to a misconfigured setting on just your PC. But if you have no internet on every device, the problem lies with your network equipment and you can thus skip some of the PC-only steps below, as noted.

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Before you proceed, if the problem affects all your devices, you should perform a quick test. Disconnect the Ethernet cable that connects your modem to your router, and use it to connect your PC to the modem directly instead.

If you can get online with this setup, the problem lies with your router. Should you proceed through the following troubleshooting and not find the fix for your issue, your router is likely faulty.

2. Reboot Your PC

This step isn’t necessary if your connection issue is affecting multiple devices.

As with many issues, rebooting your computer is the first troubleshooting step you should try. If you’re lucky, you might clear up some temporary glitch by restarting and fix your network connection issue.

Most of this advice assumes you’re using a Wi-Fi connection, since they run into problems more often. However, if you connect to your router with an Ethernet cable, you should also try another cable at this time to confirm that yours isn’t faulty.

3. Reboot Your Modem and Router

Since most network issues involve your modem and/or router, rebooting them next makes sense. While some routers offer the option to reboot through an interface, you don’t necessarily need to do this. Simply pull the power plug from both devices and leave them unplugged for a few minutes.

Plug the modem in first, let it boot up, then plug in your router again. Wait a few minutes for them to start back up fully. While you’re doing this, confirm that your router and modem are working properly. If you don’t see any lights on one of the devices, or the lights are flashing in an irregular pattern, you may have a bad piece of hardware.

If your computer says «no internet» even after this, continue on—your issue is more complex than a basic reboot.

Note that you’re simply rebooting, not resetting, your equipment. Resetting means putting the device back to its factory default settings; you don’t need to do that yet!

4. Run the Windows Network Troubleshooter

This step isn’t necessary if your connection issue is affecting multiple devices.

If you’re only having an issue with your Windows PC, something is likely wrong with your computer’s network settings. While the built-in Windows troubleshooter usually doesn’t fix issues, it’s worth a try before you move on.

To access the network troubleshooter, visit Settings > Network & Internet > Status. Select Network troubleshooter and follow the steps to see if Windows can rectify the problem. On Windows 7, you’ll find this same tool at Start > Control Panel > Troubleshooting > Network and internet > Internet Connections.

5. Check Your IP Address Settings

This step isn’t necessary if your connection issue is affecting multiple devices.

Next, you should walk through one of the key steps for diagnosing network issues: confirming that your computer has a valid IP address. In most home networks, under normal circumstances, the router hands out an address to devices when they connect. If your computer’s IP settings aren’t correct, it can cause this «no internet access» problem or even the «Wi-Fi doesn’t have a valid IP configuration» error.

To review this on Windows 10, head back to Settings > Network & Internet > Status. Click the Change adapter options entry and then double-click the connection you’re using.

On Windows 7, right-click the network icon in your System Tray at the bottom-right corner and choose Open Network and Sharing Center. Then click the name of your network next to Connections.

Once you have a window open with information about your connection, click the Properties button. Find Internet Protocol Version 4 in the list and double-click that.

There, make sure you have Obtain an IP address automatically and Obtain DNS server address automatically both selected. Setting an IP address manually is for advanced users; chances are if you have something entered here, it’s invalid.

Click OK after telling these to both use automatic values, then try to get online again.

6. Check Your ISP’s Status

At this point, if you can’t get any devices online, it’s worth checking if your internet service provider (ISP) is having an issue. Though this is rare, it could explain why you have no internet access at all.

Use your phone’s data connection to see if Comcast, Verizon, or whoever provides service in your area has reported outages. DownDetector is a great site for this. A quick Google or Twitter search can reveal whether others are having a problem, too.

7. Try Networking Command Prompt Commands

This step isn’t necessary if your connection issue is affecting multiple devices.

Windows offers several networking commands in the Command Prompt. You should run a few of them if you still have no internet access in Windows 10 at this point. To do that, type cmd into the Start Menu, then right-click on it and choose Run as administrator to open an elevated Command Prompt window.

To reset some of the files Windows keeps to access the internet, use these two commands:

If that doesn’t work, try releasing your computer’s IP address and obtaining a fresh one from the router with these two commands, one at a time:

Finally, refresh your computer’s DNS settings with this command:

It doesn’t hurt to reboot your PC again at this point. If you still have no internet access, there are a few more steps to try.

8. Disable Security Software

This step isn’t necessary if your connection issue is affecting multiple devices.

Another uncommon, but plausible, scenario is that you have some security software on your PC preventing access to the internet. Avast and other antivirus suites have had problems in the past where glitched updates block some websites, or even the entire internet, for no good reason.

Disable any third-party antivirus apps you may have installed and see if your connection comes back. If it does, you may need to change the settings in your antivirus app or consider using an alternative solution.

While we’re on the topic of security, it’s worth running a malware scan with an app like Malwarebytes. A malicious program could have knocked out your internet connection.

9. Update Your Wireless Drivers

This step isn’t necessary if your connection issue is affecting multiple devices.

Normally, you shouldn’t need to update your computer drivers, as doing so often causes more problems than it’s worth. But since you’re still having this network connection issue, you should check for driver updates for your computer’s wireless chip.

If you have a manufacturer update app (like HP Support Assistant or Lenovo System Update) installed on your PC, open that up and check for wireless driver updates. Otherwise, follow our guide to updating your Windows drivers manually.

10. Reset Your Network

At this point, if you’ve proceeded through all these steps and still have the «no internet access but connected» problem, there’s not much you can do other than reset your network settings.

If your Windows 10 PC is the only device you can’t connect with, you can reset its network configuration by visiting Settings > Network & Internet > Status. Click the Network reset text at the bottom of the screen, then Reset now.

This will completely remove all network adapters and set all your network settings back to the defaults. You’ll have to set everything up again, including VPN software, but it might be the fix you need.

There’s unfortunately no equivalent of this in Windows 7, but you can simulate part of the reset. Right-click on the network icon in your System Tray, choose Open Network and Sharing Center, and click Change adapter settings.

Then right-click the adapter you’re using and choose Disable. Reboot and re-enable it to see if that fixed anything.

When you can’t get online with any devices, your best bet is resetting your router (and modem, if needed). Look for a small pinhole on the back or bottom of your router and hold it in for several seconds to reset it to factory defaults. If there’s no reset button, you’ll need to log in to your router and run the factory reset from there.

With everything reset, you can run through the initial setup and use the factory defaults to see if you can get online again. If you still have no internet connection after this, you likely have faulty equipment and will need to get a replacement.

Don’t Fear «Connected but No Internet» Any Longer

Hopefully, you don’t have to factory reset anything to fix your connection issue. One of the earlier steps should take care of it, but there’s no perfect formula for network issues. If you follow all the steps, you’ve confirmed that your devices are set up correctly and you don’t have anything blocking the connection.

It’s possible to jump into more comprehensive troubleshooting if you desire. However, it might be worth contacting a network-savvy friend for further help instead.

Windows 10 Wi-Fi is not working? Keep reading to learn how to fix some of the most common Wi-Fi problems on Windows 10.

Ben is a Deputy Editor and the Onboarding Manager at MakeUseOf. He left his IT job to write full-time in 2016 and has never looked back. He’s been covering tech tutorials, video game recommendations, and more as a professional writer for over seven years.

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